What we do

Imagine a world where your CMS your CRM and your e-forms all worked together. Image they were the same system. Imagine there was no integration required to make them work together.

They all work together now.

 

Customer Relationship Management System (CRM)

The Plan Alpha Open Source CRM is made to do to what councils need.

A CRM manages the processes from initial contact to ‘case’ closure. Typical examples being a ‘missed bin’ a ‘special uplift’ of a heavy refuse item, reporting graffiti, pest control, noisy neighbours etc.

Traditional CRMs do not have the capability to build robust systems that allow more involved customer transactions, or if they do, then the process requires complex integration work, programming skills and consequent frustrations, delays and expense.

Content Management System (CMS)

The Plan Alpha Open Source CMS is the most powerful and richest functional open-source environment there is. Most of what you will ever need is already there. Practically anything you might want in the future is never that far away

A CMS is your shop window and your ‘sales’ counter. It is also your biggest opportunity to create self-service and happier customers. It is also a great opportunity to make savings and do things better.

E-forms

The Plan Alpha e-forms system is, like the CRM, embedded in the system itself.

“Writing” new e-forms does not require programming expertise, and you will be able to build your own in line with exactly the requirement you have identified, and it all fits in to the CRM and CMS too.

Systems integration

Plan Alpha knowledge and experience of systems integration inspired us to create a unified CRM, CMS and e-forms environment. This is a massive step forward in on-line customer service transformation.

Local authorities use many disparate IT systems that have grown up together over the years, and there is no getting away from the fact the systems need to communicate and integrate. We will use our expertise to make the systems we provide extensible and work together even better.

Responsive and mobile

Plan Alpha knowledge and experience of systems integration inspired us to create a unified CRM, CMS and e-forms environment. This is a massive step forward in on-line customer service transformation.

Multi-lingual

Some UK authorities are required by law to ensure that the native-language speakers in their country are ensured of a service that is every bit as complete as the site visitor that uses English.

Plan Alpha have a complete solution for multi-lingual CRM, CMS and e-forms.

Web hosting

Plan Alpha have relationships with more than one leading providers of hosting and through those relationships leverage their enormous expertise in ensuring that our customers have a secure, robust and available environment, and that the data is situated within the European Economic Area.