Integrated platforms
Connect websites, CRM, forms and existing systems without replacing valuable technology unnecessarily.
Connected public services
Connecting people, information and public services.
Plan Alpha helps public-sector organisations integrate websites, customer relationship management, online forms and existing business systems into one seamless customer journey.
The website is not a separate channel. It is the customer-facing layer connecting every stage of the service.
One connected service
Make the website the front door to the whole organisation.
Customers should not need to understand internal departments or systems. The website presents one clear route into the service while information moves securely between forms, CRM, business systems and staff.
Capabilities
Everything works together around the customer.
Customer self-service
Create clear online journeys that help customers find information, submit requests and receive meaningful updates.
Open technology
Use adaptable open-source platforms to reduce licence dependency and retain long-term control of your service.
Plan Alpha Method
Proven components. Focused integration. Manageable delivery.
We start with the service and its users, retain technology that already works, and focus development on the connections that create the greatest public value.
Explore the method →- 1Understand
Clarify the service, users and operational context.
- 2Connect
Join up content, data and transactions.
- 3Improve
Deliver in stages and refine using evidence.
Start a conversation
What could a more connected service do for your organisation?
Trusted technologies and procurement
Established public-sector credentials.
