Welcome to Plan Alpha Systems | Customer engagement platform
Imagine a world where your Content Management System (CMS), your Customer Relationship Management System (CRM) and your e-forms all worked together. Imagine they are in one system.
Plan Alpha can do all this for you
using open source zero licence fee software.
We've changed the game for councils and their customers forever.
We have the skills to make your website your biggest asset by integrating systems and increasing self-service applications to transform your public service delivery.
The Plan Alpha e-forms system is, like the CRM, embedded in the system itself.
‘Writing’ new e-forms does not require programming expertise, and you will be able to build your own in line with exactly the requirement you have identified, and it all fits in to the CRM and CMS too.
Plan Alpha also has a complete solution for multi-lingual e-forms.
Plan Alpha knowledge and experience of systems integration inspired us to create a unified CRM, CMS and e-forms environment. This is a massive step forward in on-line customer service transformation.
Local authorities use many disparate IT systems that have grown up together over the years but systems need to communicate and integrate. We will use our expertise to make the systems we provide work seamlessly with existing IT.
Any IT system can be extended by the addition of code. This is expensive and highly skilled. However Drupal can be extended by configuration alone, and this configuration can be undertaken by non-programmers – a massive benefit of adopting Drupal. Plan Alpha’s philosophy is wherever possible, to carry out skills transfer. We are not targeted in any way on additional consulting engagements. The Drupal development effort has been carried out by thousands of programmers throughout the world, and their work is free for anyone to use.
Responsive design is beginning to shift as the majority of digital interactions with government now come from mobile phones. ‘Mobile first’ is emerging as a design preference.
Our websites are designed to produce responsive output at the user interface, be it a PC, tablet or phone. This ensures the most satisfactory customer experience given the limits imposed by the screen dimensions and resolutions of the device that is being used.
Plan Alpha’s knowledge and experience of systems integration inspired us to create a unified CRM, CMS and e-forms environment. This is a massive step forward in on-line customer service transformation.
Some UK authorities are required by law to ensure that the native-language speakers in their country are ensured of a service that is every bit as complete as the site visitor that uses English. Plan Alpha has a complete solution for multi-lingual CRM, CMS and e-forms.
Drupal is a fully multilingual system. Whether Welsh or English, all of the language content in all of the system, including content, prompts, buttons and graphics are available in either Welsh or English. No language is favoured over any other, and it is understood that in the event of further developments involving third parties, the requirement will be that its content will be available in Welsh and English. Not only is Welsh available, without compromise for any user of the system (CRM, CMS, e-forms, or any other built functionality), but the back-end of the system can be in English or Welsh. Drupal is the result of an enormous international, and naturally, multilingual undertaking.
Plan Alpha has relationships with more than one leading provider of hosting. Through these relationships we can ensure that our customers have a secure, robust and available environment, and that the data is situated within the European Economic Area.
responsive & mobile
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