what we do
Plan Alpha is a leading innovator in the open source platform Drupal.  We can deliver a fully integral content management system (CMS) and customer relationship management system (CRM) which will revolutionise your customer service ... and save you money!

what we do

Our expertise and skills, plus your vision and strategy, will deliver real self-service

Creating systems using Drupal is a unique way of approaching the task of building software. Drupal has over thirty-thousand modules that contain pre-built functionality that can be added to any Drupal system. Building a website using Drupal is far quicker than traditional website building environments - which additionally require the input of skilled programmers. 

Drupal’s success is in no small part due to its being both intuitive and user-friendly. The easier and more intuitive the system for all users, the better it will be appreciated, adopted and subsequently drive customer self-service for your organisation. This system is genuinely transformational and by choosing Plan Alpha you can uniquely benefit from:

  • A combined CRM/CMS/e-forms system
  • Zero licence fees
  • A genuine open source customer engagement system
  • Functionally-rich software
  • Easy modifications (no programming)
  • Lack of business continuity risk associated with proprietary providers
  • Massive installed base
  • Thousands of Drupal experts, locally and global
  • Access to the source code in perpetuity
  • Future-proofed roadmap

Plan Alpha Systems has a powerful network of associates with direct employment and consulting experience in the UK local government sector. Our approach to the management of the project will be based on our own structured methodology: the ‘Plan Alpha Build Method’, which we have developed using our knowledge and expertise in business IT, business strategy, business analysis (particularly customer services) and web information architecture. 

The Plan Alpha Open Source Customer Relationship Management system (CRM) is made to do to what councils need. Why not contact us to discuss your requirements?

The Plan Alpha e-forms system is, like the CRM, embedded in the system itself.

‘Writing’ new e-forms does not require programming expertise, and you will be able to build your own in line with exactly the requirement you have identified, and it all fits in to the CRM and CMS too.

Plan Alpha also has a complete solution for multi-lingual e-forms.

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Plan Alpha knowledge and experience of systems integration inspired us to create a unified CRM, CMS and e-forms environment. This is a massive step forward in on-line customer service transformation.

Local authorities use many disparate IT systems that have grown up together over the years but systems need to communicate and integrate. We will use our expertise to make the systems we provide work seamlessly with existing IT.

Any IT system can be extended by the addition of code. This is expensive and highly skilled. However Drupal can be extended by configuration alone, and this configuration can be undertaken by non-programmers – a massive benefit of adopting Drupal. Plan Alpha’s philosophy is wherever possible, to carry out skills transfer. We are not targeted in any way on additional consulting engagements. The Drupal development effort has been carried out by thousands of programmers throughout the world, and their work is free for anyone to use.

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Responsive design is beginning to shift as the majority of digital interactions with government now come from mobile phones. ‘Mobile first’ is emerging as a design preference.

Our websites are designed to produce responsive output at the user interface, be it a PC, tablet or phone. This ensures the most satisfactory customer experience given the limits imposed by the screen dimensions and resolutions of the device that is being used.

Plan Alpha’s knowledge and experience of systems integration inspired us to create a unified CRM, CMS and e-forms environment. This is a massive step forward in on-line customer service transformation.

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Some UK authorities are required by law to ensure that the native-language speakers in their country are ensured of a service that is every bit as complete as the site visitor that uses English. Plan Alpha has a complete solution for multi-lingual CRM, CMS and e-forms.

Drupal is a fully multilingual system. Whether Welsh or English, all of the language content in all of the system, including content, prompts, buttons and graphics are available in either Welsh or English. No language is favoured over any other, and it is understood that in the event of further developments involving third parties, the requirement will be that its content will be available in Welsh and English. Not only is Welsh available, without compromise for any user of the system (CRM, CMS, e-forms, or any other built functionality), but the back-end of the system can be in English or Welsh. Drupal is the result of an enormous international, and naturally, multilingual undertaking.

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Plan Alpha has relationships with more than one leading provider of hosting. Through these relationships we can ensure that our customers have a secure, robust and available environment, and that the data is situated within the European Economic Area. 

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  • e-forms
  • systems integration
  • responsive & mobile
  • multi lingual
  • web hosting